FAQ's

 

What types of products does Elegenshia offer?

Elegenshia specializes in a curated selection of innovative home and kitchen products. Our offerings include items such as the 1080P HD Mini Wifi Camera for secure remote monitoring and a versatile 12 Pcs Cooking Utensils Set designed to enhance your cooking experience.

How can I ensure the quality of the products I purchase?

We prioritize high-quality, user-friendly items that enhance everyday living. Each product undergoes rigorous quality checks to ensure it meets our standards for convenience and style before it is made available for purchase.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How do I initiate a return?

To start a return, please contact us at elegenshiastore@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

What should I do if my item is defective or damaged?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on hazardous materials or sale items. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you wish to obtain.